Terms Of Service
Welcome to Intact One Solution! Our Terms of Service detail the rules and guidelines governing youruse of our services. By engaging with us, you agree to these terms, which ensure a fair and respectfulexperience for all users. If you have any questions about our terms, we’re here to help!
Introduction: Overview of Terms and Conditions
At Intact One Solution, we believe in transparency and clarity. Our terms and conditions are designed to ensure a seamless experience for our clients. By engaging with our services, you agree to the outlined policies, which safeguard both your interests and ours. This overview will guide you through our processes, ensuring you know what to expect while using our services.
Refund Policy
Our Refund Policy is crafted to provide you with confidence in your investment. Here’s a quick breakdown of our terms:
Before Initial Design Submission: Request a full refund before we start working on your design. A 10% service and processing fee will apply.
Within 48 Hours of Delivery: If you’re not satisfied, you can request a full refund within 48 hours of receiving your design, minus a 10% service and processing fee.
Within 48-120 Hours of Delivery: Refund requests made between 48 to 120 hours after delivery are eligible for a 33% refund, subject to a 10% handling fee.
Beyond 120 Hours: Unfortunately, refunds cannot be issued after 120 hours from the anticipated design delivery. We encourage you to reach out if you have concerns—your satisfaction is our priority!
Important Notes: – No refunds post-final file delivery.
– All refunds are void once the initial design is approved.
– Animation packages are non-refundable once storyboards are complete.
– Refund requests must be directed to our support team for a case-by-case review.
User Responsibilities: Expectations from Users While Using the Site/Servicees
When you choose Intact One Solution, we expect you to engage responsibly. As a user, your responsibilities include:
Providing accurate information during the registration and service request processes.
Communicating your design preferences clearly to help us meet your expectations.
Respecting our intellectual property and not sharing or distributing our designs without permission.
By fulfilling these responsibilities, you contribute to a productive partnership that fosters creativity and innovation.
Payment Terms: Billing, Subscriptions, Refunds
Understanding our Payment Terms is crucial for a smooth transaction experience:
Billing: Payments must be made in full before design work commences unless otherwise agreed.
Subscriptions: If you opt for ongoing services, your subscription will automatically renew unless canceled prior to the renewal date.
Refunds: As detailed in our Refund Policy, refunds are processed under specific conditions to ensure fairness.
We recommend reviewing these terms to avoid any misunderstandings during your project.
Intellectual Property: Ownership of Content, Logos, Designs
At Intact One Solution , we respect and protect intellectual property rights. Here’s what you need to know:
Ownership: You retain ownership of the final designs and content once payment is completed and the project is delivered.
Licensing: We reserve the right to showcase completed designs in our portfolio unless otherwise requested.
Understanding these rights is essential for maintaining the integrity of your brand and our creative output.
Dispute Resolution: How Conflicts Will Be Handled
While we strive for excellence, we recognize that disputes may arise. Our approach to Dispute Resolution includes:
Open Communication: We encourage you to reach out to us directly to address any concerns.
Mediation: If necessary, we can involve a neutral third party to mediate the dispute and help reach a fair resolution.
Legal Action: As a last resort, disputes may be handled through legal means in accordance with the applicable laws.
We aim to resolve conflicts amicably and maintain a positive relationship with our clients
Termination: : Conditions for Terminating Services
You or Intact One Solution may terminate the services under certain conditions:
User-Initiated Termination: If you decide to discontinue our services, please notify us in writing. Any outstanding payments will be processed accordingly.
Termination by Intact One Solution: We reserve the right to terminate services if there are violations of our terms or if the user engages in misconduct
This ensures a professional and respectful working environment for everyone involved.
